(423) 867-4210 • (423) 867-3754
Astec Service
Ready When You Are • 24 Hours A Day • 7 Days A Week
Service Links
Around the clock service, around the world. Astec Service is committed to you and your business. Browse our page for Service Information and Maintenance Letters, customer School Schedules, and Frequently Asked Questions. Or, call today to speak with one of our experienced Service Technicians.
Service: Administration
Ph. (423) 867-4210 | (423) 867-3754 | Fax (423) 867-9761
| Daniel Francisco | Vice President of Service Department |
| Shelby Millard | Administrative Assistant |
| Margaret Parker | Service Secretary |
| Rick Costa | International Service Manager - Latin America |
| Ted Glassmire | Burner Service Manager |
| Rick Hodge | Service Manager |
| Chris Johnson | Equipment Inspection Manager |
| Patrick Jordan | Control Service Manager |
| Walter McNamara | Electrical Inspection Manager |
| Chris Williams | Service Parts Manager |
Service: Technicians
| Mark Cain, Jr. | Service Technician |
| Harvey Chapman | Service Technician |
| James Disney | Service Technician |
| Roger Edmondson | Service Technician |
| David Flint | Service Technician |
| Brian Francis | Service Technician |
| Corey Green | Equipment Inspection Technician |
| Casey Holland | Service Technician |
| Josh Holland | Service Technician |
| Chris Huffman | Service Technician |
| Garth Land | Welding Inspector |
| Danny Lovelady | Service Technician |
| Keith Miller | Service Technician |
| Jim Monsivais | Service Technician |
| Mike Nixon | Service Technician |
| Adam Pederson | Service Technician |
| Jacob Ritter | Service Technician |
| Rodney Robertson | Service Technician (2nd Shift) |
| Michael Robinson | Service Technician |
| Don Schell | Service Technician |
| Gary Sexton | Service Technician |
| Chris Smith | Warranty Parts Technician |
| Darvin Yarnell | Service Technician |
Service: International Technicians
| Chris Ashiotis | International Service Technician |
| Emmanuel Germain | International Controls Service Technician |
| Giovanni Alfonso Chaur Herrera | International Service Technician |
| Aris Ierodiaconou | International Service Technician |
| Menno Van Weeren | International Service Technician |
Service: Burner Technicians
| Steve Corcoran | Burner Service Technician |
| Ken Huynh | Burner Service Technician |
| Sam Monsivais | Burner Service Technician |
Service: Controls Technicians
| Randy Byess | Controls Service Technician |
| Jason Chapman | Controls Service Technician |
| Eric Green | Controls Service Technician |
| Brian Groce | Controls Service Technician |
| Benny Harris | Controls Service Technician (2nd Shift) |
| Gene Hensley | Controls Service Technician |
| Michael Holbrook | Controls Service Technician |
| Scott Keller | Controls Service Technician |
| Boe Knowles | Controls Service Technician |
| David Millard | Controls Service Technician |
| Stacy Morrison | Controls Service Technician (2nd Shift) |
| Donnie Robinette | Controls Service Technician (2nd Shift) |
| Chris Simmons | Controls Service Technician |
| David Warlick | Controls Service Technician |
| Steve Youngblood | Controls Service Technician |
Service: Administration
Ph. (608) 326-4820 | Fax (608) 326-4962
| Matt Beisker | Service Manager | (608) 326-4820 x205 (o)
(608) 306-3314 (m) |
Service: Technicians
| Tanner Berg | Service Technician | (608) 306-0589 (m) |
| Wesley Berg | Service Technician | (608) 306-3968 (m) |
| Mike Fredrickson | Service Technician | (608) 306-0558 (m) |
| David Rhoten | Service Technician | (608) 306-0540 (m) |
| Ivan Rodriguez | Service Technician | (608) 852-5943 (m) |
| Steve Winkers | Service Technician | (608) 306-0598 (m) |
Maintenance Schedules & Information Letters
Maintenance Schedules [PDF]
Service Information Letters [PDF]
Useful Tips & Memos
Burner Decal Manual (applies to all burners)
Astec Burner Decal Manual (.pdf)
Astec Burner ISO Decal Manual (.pdf)
Burner Manuals & Performance Data Sheets
Phoenix® Phantom Burner Manual & Data Sheets
The burner performance data sheets published here are to be used only on burners manufactured after the revision date. If you have a burner manufactured before the revision date and require a copy of your specific burner performance data sheet please contact the Astec Burner group for assistance.
Manual
| Phoenix® Phantom Burner Manual |
Performance Data Sheets
| Data Sheets | Model | Fuel | Revision |
|---|---|---|---|
| PP-50-G | Phoenix Phantom | Gas | 6-19-17 |
| PP-75-G | Phoenix Phantom | Gas | 6-22-17 |
| PP-100-G | Phoenix Phantom | Gas | 10-27-16 |
Phoenix Talon® Burner Manual & Data Sheets
The burner performance data sheets published here are to be used only on burners manufactured after the revision date. If you have a burner manufactured before the revision date and require a copy of your specific burner performance data sheet please contact the Astec Burner group for assistance.
Manual
| Phoenix® Talon 2 Burner Manual |
| Phoenix® Talon Burner Manual |
Performance Data Sheets
| Data Sheets | Model | Fuel | Revision |
|---|---|---|---|
| PT2-50-G | Phoenix Talon 2 | Gas | 08-16-16 |
| PT2-50-O | Phoenix Talon 2 | Oil | 08-16-16 |
| PT2-75-G | Phoenix Talon 2 | Gas | 09-16-11 |
| PT2-75-O | Phoenix Talon 2 | Oil | 09-16-11 |
| PT2-100-G | Phoenix Talon 2 | Gas | 4-27-15 |
| PT2-100-O | Phoenix Talon 2 | Oil | 06-14-11 |
| PT2-125-G | Phoenix Talon 2 | Gas | 11-10-16 |
| PT2-125-O | Phoenix Talon 2 | Oil | 11-10-16 |
| PT-50-G | Phoenix Talon | Gas | 01-21-11 |
| PT-50-O | Phoenix Talon | Oil | 01-21-11 |
| PT-50-LP | Phoenix Talon | LP | 10-21-08 |
| PT-75-G | Phoenix Talon | Gas | 10-15-10 |
| PT-75-O | Phoenix Talon | Oil | 10-15-10 |
| PT-100-G | Phoenix Talon | Gas | 12-22-09 |
| PT-100-O | Phoenix Talon | Oil | 11-16-09 |
| PT-125-G | Phoenix Talon | Gas | 02-21-11 |
| PT-150-G | Phoenix Talon | Gas | 01-24-07 |
| PT-150-O | Phoenix Talon | Oil | 01-25-07 |
Phoenix Fury® Burner Manual & Data Sheets
The burner performance data sheets published here are to be used only on burners manufactured after the revision date. If you have a burner manufactured before the revision date and require a copy of your specific burner performance data sheet please contact the Astec Burner group for assistance.
Manual
| Phoenix® Fury Burner Manual |
Performance Data Sheets
| Data Sheet | Model | Fuel | Revision |
|---|---|---|---|
| PF-35-G | Phoenix Fury 35MMBTU / hr | Natural Gas | 04-22-14 |
| PF-35-O | Phoenix Fury 35MMBTU / hr | #2 Fuel Oil | 04-22-14 |
| PF-50-G | Phoenix Fury 50MMBTU / hr | Natural Gas | 02-27-15 |
| PF-50-O | Phoenix Fury 50MMBTU / hr | #2 Fuel Oil | 07-03-12 |
| PF-75-G | Phoenix Fury 75MMBTU / hr | Natural Gas | 02-07-12 |
| PF-75-O | Phoenix Fury 75MMBTU / hr | #2 Fuel Oil | 02-07-12 |
| PF-100-G | Phoenix Fury 100MMBTU / hr | Natural Gas | 12-12-11 |
| PF-100-O | Phoenix Fury 100MMBTU / hr | #2 Fuel Oil | 12-12-11 |
Whisper Jet® Burner Manual & Data Sheets
The burner performance data sheets published here are to be used only on burners manufactured after the revision date. If you have a burner manufactured before the revision date and require a copy of your specific burner performance data sheet please contact the Astec Burner group for assistance.
Manual
| Whisper Jet Burner Manual |
Performance Data Sheets
| Data Sheets | Model | Fuel | Revision |
|---|---|---|---|
| WJ-35-G | Whisper Jet 35MMBTU / hr | Natural Gas | 02-20-17 |
| WJ-35-O | Whisper Jet 35MMBTU / hr | #2 Fuel Oil | 02-20-17 |
| WJ-50-G | Whisper Jet 50MMBTU / hr | Natural Gas | 09-28-09 |
| WJ-50-O | Whisper Jet 50MMBTU / hr | #2 Fuel Oil | 09-28-09 |
| WJ-50-LP | Whisper Jet 50MMBTU / hr | Propane | 11-07-08 |
| WJ-75-G | Whisper Jet 75MMBTU / hr | Natural Gas | 3-27-17 |
| WJ-75-O | Whisper Jet 75MMBTU / hr | #2 Fuel Oil | 12-21-09 |
| WJ-75-LP | Whisper Jet 75MMBTU / hr | Propane | 04-29-15 |
| WJ-100-G | Whisper Jet 100MMBTU / hr | Natural Gas | 8-22-17 |
| WJ-100-O | Whisper Jet 100MMBTU / hr | #2 Fuel Oil | 9-25-13 |
| WJ-100-LP | Whisper Jet 100MMBTU / hr | Propane | 04-28-15 |
| WJ-125-G | Whisper Jet 125MMBTU / hr | Natural Gas | 11-30-12 |
| WJ-125-O | Whisper Jet 125MMBTU / hr | #2 Fuel Oil | 01-18-10 |
| WJ-125-LP | Whisper Jet 125MMBTU / hr | Propane | 04-29-15 |
| WJ-150-G | Whisper Jet 150MMBTU / hr | Natural Gas | 10-31-14 |
| WJ-150-O | Whisper Jet 150MMBTU / hr | #2 Fuel Oil | 10-31-14 |
Phoenix® Biomass Burner Manual & Data Sheets
The burner performance data sheets published here are to be used only on burners manufactured after the revision date. If you have a burner manufactured before the revision date and require a copy of your specific burner performance data sheet please contact the Astec Burner group for assistance.
Manual
| Phoenix® Biomass Burner Operation and Service Manual |
Performance Data Sheets
| Data Sheets | Model | Fuel | Revision |
|---|---|---|---|
| PB-65-G | Phoenix Biomass | Gas | 10-12-16 |
| PB-65-O | Phoenix Biomass | Oil | 10-12-16 |
| PB-65-W-G | Phoenix Biomass | Biomass-Gas | 10-12-16 |
| PB-65-W-O | Phoenix Biomass | Biomass-Oil | 10-12-16 |
