(423) 867-4210 • (423) 867-3754

Astec Service


Ready When You Are • 24 Hours A Day • 7 Days A Week



Around the clock service, around the world. Astec Service is committed to you and your business. Browse our page for Service Information and Maintenance Letters, customer School Schedules, and Frequently Asked Questions. Or, call today to speak with one of our experienced Service Technicians.


Service: Administration

Ph. (423) 867-4210 | (423) 867-3754 | Fax (423) 867-9761
Daniel Francisco Vice President of Service Department
Shelby Millard Administrative Assistant
Margaret Parker Service Secretary
Rick Costa International Service Manager - Latin America
Ted Glassmire Burner Service Manager
Rick Hodge Service Manager
Chris Johnson Equipment Inspection Manager
Patrick Jordan Control Service Manager
Walter McNamara Electrical Inspection Manager
Chris Williams Service Parts Manager

Service: Technicians

Mark Cain, Jr. Service Technician
Harvey Chapman Service Technician
James Disney Service Technician
Roger Edmondson Service Technician
David Flint Service Technician
Brian Francis Service Technician
Corey Green Equipment Inspection Technician
Casey Holland Service Technician
Josh Holland Service Technician
Chris Huffman Service Technician
Garth Land Welding Inspector
Danny Lovelady Service Technician
Keith Miller Service Technician
Jim Monsivais Service Technician
Mike Nixon Service Technician
Adam Pederson Service Technician
Jacob Ritter Service Technician
Rodney Robertson Service Technician (2nd Shift)
Michael Robinson Service Technician
Don Schell Service Technician
Gary Sexton Service Technician
Chris Smith Warranty Parts Technician
Darvin Yarnell Service Technician

Service: International Technicians

Chris Ashiotis International Service Technician
Emmanuel Germain International Controls Service Technician
Giovanni Alfonso Chaur Herrera International Service Technician
Aris Ierodiaconou International Service Technician
Menno Van Weeren International Service Technician

Service: Burner Technicians

Steve Corcoran Burner Service Technician
Ken Huynh Burner Service Technician
Sam Monsivais Burner Service Technician

Service: Controls Technicians

Randy Byess Controls Service Technician
Jason Chapman Controls Service Technician
Eric Green Controls Service Technician
Brian Groce Controls Service Technician
Benny Harris Controls Service Technician (2nd Shift)
Gene Hensley Controls Service Technician
Michael Holbrook Controls Service Technician
Scott Keller Controls Service Technician
Boe Knowles Controls Service Technician
David Millard Controls Service Technician
Stacy Morrison Controls Service Technician (2nd Shift)
Donnie Robinette Controls Service Technician (2nd Shift)
Chris Simmons Controls Service Technician
David Warlick Controls Service Technician
Steve Youngblood Controls Service Technician

Service: Administration

Ph. (608) 326-4820 | Fax (608) 326-4962
Matt Beisker Service Manager (608) 326-4820 x205 (o)
(608) 306-3314 (m)

Service: Technicians

Tanner Berg Service Technician (608) 306-0589 (m)
Wesley Berg Service Technician (608) 306-3968 (m)
Mike Fredrickson Service Technician (608) 306-0558 (m)
David Rhoten Service Technician (608) 306-0540 (m)
Ivan Rodriguez Service Technician (608) 852-5943 (m)
Steve Winkers Service Technician (608) 306-0598 (m)

Maintenance Schedules & Information Letters


Useful Tips & Memos


Useful Tips & Memos [PDF]

Waste Oils Brochure
Includes information for waste oils preparation and burner setup.

Oil Nozzle Wear
Waste Oils Brochure Support Literature

Waste Oil Pointers
Waste Oils Brochure Support Literature

Burner Decal Manual (applies to all burners)

Burner Manuals & Performance Data Sheets


Phoenix® Phantom Burner Manual & Data Sheets

The burner performance data sheets published here are to be used only on burners manufactured after the revision date. If you have a burner manufactured before the revision date and require a copy of your specific burner performance data sheet please contact the Astec Burner group for assistance.

Manual

Phoenix® Phantom Burner Manual

Performance Data Sheets

Data Sheets Model Fuel Revision
PP-50-G Phoenix Phantom Gas 6-19-17
PP-75-G Phoenix Phantom Gas 6-22-17
PP-100-G Phoenix Phantom Gas 10-27-16

Phoenix Talon® Burner Manual & Data Sheets

The burner performance data sheets published here are to be used only on burners manufactured after the revision date. If you have a burner manufactured before the revision date and require a copy of your specific burner performance data sheet please contact the Astec Burner group for assistance.

Manual

Phoenix® Talon 2 Burner Manual
Phoenix® Talon Burner Manual

Performance Data Sheets

Data Sheets Model Fuel Revision
PT2-50-G Phoenix Talon 2 Gas 08-16-16
PT2-50-O Phoenix Talon 2 Oil 08-16-16
       
PT2-75-G Phoenix Talon 2 Gas 09-16-11
PT2-75-O Phoenix Talon 2 Oil 09-16-11
       
PT2-100-G Phoenix Talon 2 Gas 4-27-15
PT2-100-O Phoenix Talon 2 Oil 06-14-11
       
PT2-125-G Phoenix Talon 2 Gas 11-10-16
PT2-125-O Phoenix Talon 2 Oil 11-10-16
       
PT-50-G Phoenix Talon Gas 01-21-11
PT-50-O Phoenix Talon Oil 01-21-11
PT-50-LP Phoenix Talon LP 10-21-08
       
PT-75-G Phoenix Talon Gas 10-15-10
PT-75-O Phoenix Talon Oil 10-15-10
       
PT-100-G Phoenix Talon Gas 12-22-09
PT-100-O Phoenix Talon Oil 11-16-09
       
PT-125-G Phoenix Talon Gas 02-21-11
       
PT-150-G Phoenix Talon Gas 01-24-07
PT-150-O Phoenix Talon Oil 01-25-07

Fury Burner Manual & Data Sheets

The burner performance data sheets published here are to be used only on burners manufactured after the revision date. If you have a burner manufactured before the revision date and require a copy of your specific burner performance data sheet please contact the Astec Burner group for assistance.

Manual

Fury Burner Manual

Performance Data Sheets

Data Sheet Model Fuel Revision
PF-35-G Fury 35MMBTU / hr Natural Gas 04-22-14
PF-35-O Fury 35MMBTU / hr #2 Fuel Oil 04-22-14
       
PF-50-G Fury 50MMBTU / hr Natural Gas 02-27-15
PF-50-O Fury 50MMBTU / hr #2 Fuel Oil 07-03-12
       
PF-75-G Fury 75MMBTU / hr Natural Gas 02-07-12
PF-75-O Fury 75MMBTU / hr #2 Fuel Oil 02-07-12
       
PF-100-G Fury 100MMBTU / hr Natural Gas 12-12-11
PF-100-O Fury 100MMBTU / hr #2 Fuel Oil 12-12-11

Whisper Jet® Burner Manual & Data Sheets

The burner performance data sheets published here are to be used only on burners manufactured after the revision date. If you have a burner manufactured before the revision date and require a copy of your specific burner performance data sheet please contact the Astec Burner group for assistance.

Manual

Whisper Jet Burner Manual

Performance Data Sheets

Data Sheets Model Fuel Revision
WJ-35-G Whisper Jet 35MMBTU / hr Natural Gas 02-20-17
WJ-35-O Whisper Jet 35MMBTU / hr #2 Fuel Oil 02-20-17
       
WJ-50-G Whisper Jet 50MMBTU / hr Natural Gas 09-28-09
WJ-50-O Whisper Jet 50MMBTU / hr #2 Fuel Oil 09-28-09
WJ-50-LP Whisper Jet 50MMBTU / hr Propane 11-07-08
       
WJ-75-G Whisper Jet 75MMBTU / hr Natural Gas 3-27-17
WJ-75-O Whisper Jet 75MMBTU / hr #2 Fuel Oil 12-21-09
WJ-75-LP Whisper Jet 75MMBTU / hr Propane 04-29-15
       
WJ-100-G Whisper Jet 100MMBTU / hr Natural Gas 8-22-17
WJ-100-O Whisper Jet 100MMBTU / hr #2 Fuel Oil 9-25-13
WJ-100-LP Whisper Jet 100MMBTU / hr Propane 04-28-15
       
WJ-125-G Whisper Jet 125MMBTU / hr Natural Gas 11-30-12
WJ-125-O Whisper Jet 125MMBTU / hr #2 Fuel Oil 01-18-10
WJ-125-LP Whisper Jet 125MMBTU / hr Propane 04-29-15
       
WJ-150-G Whisper Jet 150MMBTU / hr Natural Gas 10-31-14
WJ-150-O Whisper Jet 150MMBTU / hr #2 Fuel Oil 10-31-14

Phoenix® Biomass Burner Manual & Data Sheets

The burner performance data sheets published here are to be used only on burners manufactured after the revision date. If you have a burner manufactured before the revision date and require a copy of your specific burner performance data sheet please contact the Astec Burner group for assistance.

Manual

Phoenix® Biomass Burner Operation and Service Manual

Performance Data Sheets

Data Sheets Model Fuel Revision
PB-65-G Phoenix Biomass Gas 10-12-16
PB-65-O Phoenix Biomass Oil 10-12-16
PB-65-W-G Phoenix Biomass Biomass-Gas 10-12-16
PB-65-W-O Phoenix Biomass Biomass-Oil 10-12-16