The History of Astec Service PDF Print

Astec Service Department

594 years of combined service experience working for you


   
         
   

A
stec takes customer service very seriously, that’s why we have consistently provided the hot mix industry’s best service since the company opened its doors in 1972.

At the beginning of 2007 the three Astec, Inc. service groups-plant service, burner service and controls service-merged giving us one group working together to give customers the benefits of 14 in house technicians with a combined 284 years of service with Astec. When you call with a problem, you will always be greeted by a live person and connected to a skilled problem solver.

When we say "Anytime, Anywhere," we mean it.

Phone technicians are available 24/7. You can even call us at home. Astec provides customers with the home phone and cell numbers of all key personnel, including the president of the company.

In addition to our phone support team, Astec's 37 field service technicians, including 3 international technicians, travel the world to keep your Astec Hot Mix asphalt plant running at peak efficiency. Between them, our field techs represents over 310 years of service experience.

Many companies talk about customer service, but no other company cares for its customers like Astec.

 

Department Contacts

Administration
Ph. (423) 867-4210  |  (423) 867-3754  |  Fax (423) 867-9761
Jeff Simpson Director of Service

Linda Sims Administrative Assistant

Shelby Bradshaw Service Secretary

Rick Costa International Service Manager - Latin America

Gerry Dokter International Service Technician Manager

Daniel Francisco Service Manager - Controls

Ted Glassmire Service Manager - Burners

Rick Hodge Service Manager

Chris Johnson Equipment Inspection Manager

Gary Keylon Customer Support Director

Walter McNamara Electrical Inspection Manager

Buster Phillips Service Manager
Service Support Coordinators
Ph. (423) 867-4210  |  (423) 867-3754  |  Fax (423) 867-9761
Troy Norris Service Support Coordinator

Eric Boyd Service Support Coordinator - 2nd Shift
Service Technicians
Ph. (423) 867-4210  |  (423) 867-3754  |  Fax (423) 867-9761
Harvey Chapman
Service Technician

Roger Edmondson Service Technician

Casey Holland Service Technician

Danny Lovelady Service Technician

Mike McClure Service Technician

Keith Miller Service Technician

Mike Nixon Service Technician

Rodney Robertson Service Technician

Michael Robinson Service Technician

Gary Sexton Service Technician

Dave Tawzer Service Technician

Johnny Tucker Service Technician

Darvin Yarnell Service Technician
International Service Technicians
Ph. (423) 867-4210  |  (423) 867-3754  |  Fax (423) 867-9761
Chris Ashiotis International Service Technician

Emmanuel Germain International Service Technician

Luis Eduardo Moscoso International Service Technician - Latin America

John Patrick International Service Technician
Burner Service Technicians
Ph. (423) 867-4210  |  (423) 867-3754  |  Fax (423) 867-9761
Steve Corcoran Burner Service Technician

Frankie Goins Burner Service Technician

Ken Huynh Burner Service Technician

Sam Monsivais Burner Service Technician

Gary Yearwood Burner Service Technician
Controls Service Technicians
Ph. (423) 867-4210  |  (423) 867-3754  |  Fax (423) 867-9761
James Chapman Controls Service Technician

Benny Harris Controls Service Technician

Michael Holbrook Controls Service Technician

Patrick Jordan Controls Service Technician

Boe Knowles
Controls Service Technician

Paul Michaels Controls Service Technician

Stacy Morrison Controls Service Technician

Steve Smith Controls Service Technician

David Warlick Controls Service Technician

Steve Youngblood Controls Service Technician