ASTEC SERVICE

423-867-4210
423-867-3754
Someone is on duty
24 Hours Per Day, 7 Days/Week
Fax: 1-423-867-9761
Service DVD's
Service DVD's
New HMA Facilities Controls Learning DVD's now available!
More info...

A
round the clock service, around the world. Astec Service is committed to you and your business. Browse our site for Service Information and Maintenance Letters, customer School Schedules, and Frequently Asked Questions. Or, call today to speak with one of our experienced Service Technicians.

 

Service Department Contacts
Administration
Ph. (423) 867-4210  |  (423) 867-3754  |  Fax (423) 867-9761
Jeff Simpson Director of Service
Linda Sims Administrative Assistant
Shelby Bradshaw Service Secretary
Rick Costa International Service Manager - Latin America
Gerry Dokter International Service Technician Manager
Daniel Francisco Service Manager - Controls
Ted Glassmire Service Manager - Burners
Rick Hodge Service Manager
Chris Johnson Equipment Inspection Manager
Gary Keylon Customer Support Director
Walter McNamara Electrical Inspection Manager
Buster Phillips Service Manager
Service Support Coordinators
Ph. (423) 867-4210  |  (423) 867-3754  |  Fax (423) 867-9761
Troy Norris Service Support Coordinator
Eric Boyd Service Support Coordinator - 2nd Shift
Service Technicians
Ph. (423) 867-4210  |  (423) 867-3754  |  Fax (423) 867-9761
Harvey Chapman
 Service Technician
Roger Edmondson Service Technician
Casey Holland Service Technician
Danny Lovelady Service Technician
Mike McClure Service Technician
Keith Miller Service Technician
Mike Nixon Service Technician
Rodney Robertson Service Technician
Michael Robinson Service Technician
Gary Sexton Service Technician
Dave Tawzer Service Technician
Johnny Tucker Service Technician
Darvin Yarnell Service Technician
International Service Technicians
Ph. (423) 867-4210  |  (423) 867-3754  |  Fax (423) 867-9761
Chris Ashiotis International Service Technician
Emmanuel Germain International Service Technician
Luis Eduardo Moscoso International Service Technician - Latin America
John Patrick International Service Technician
Burner Service Technicians
Ph. (423) 867-4210  |  (423) 867-3754  |  Fax (423) 867-9761
Steve Corcoran Burner Service Technician
Frankie Goins Burner Service Technician
Ken Huynh Burner Service Technician
Sam Monsivais Burner Service Technician
Gary Yearwood Burner Service Technician
Controls Service Technicians
Ph. (423) 867-4210  |  (423) 867-3754  |  Fax (423) 867-9761
James Chapman Controls Service Technician
Benny Harris Controls Service Technician
Michael Holbrook Controls Service Technician
Patrick Jordan Controls Service Technician
Boe Knowles
 Controls Service Technician
Paul Michaels Controls Service Technician
Stacy Morrison Controls Service Technician
Steve Smith Controls Service Technician
David Warlick Controls Service Technician
Steve Youngblood Controls Service Technician

 

Maintenance Schedules & Service Information Letters
Maintenance Schedules

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 Daily (147kb)  Weekly (156kb)  Bi-Monthly (180kb)
 Semi-Annually (144kb)  Annually (138kb)    
Service Information Letters

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 SIL-001 Ceramic Liner Installation (135kb)
 SIL-002 Seco 8800 to 2005 Conversion (240kb)
 SIL-003 Maint. Schedule - Daily (147kb)
 SIL-004 Maint. Schedule - Weekly (156kb)
 SIL-005 Maint. Schedule - 500 hr. (180kb)
 SIL-006 Maint. Schedule - 1000 hr. (144kb)
 SIL-007 Maint. Schedule - Annually (138kb)
 SIL-008 Honeywell 3300 Control (324kb)
 SIL-009 Honeywell Setup (BG) (176kb)
 SIL-010 Honeywell 2000 & 2300 (208kb)
 SIL-011 Baghouse Precoat Procedure (124kb)
 SIL-012 RF Bindicator Setup (104kb)
 SIL-013 Calibrating an AGG Beltscale (160kb)
 SIL-014 Agastat-Siemens Timer Conversion (140kb)
 SIL-015 Whirligig Brochure (459kb)
 SIL-016 Trunnions (736kb)
 SIL-017 Trunnion Adjustment (Double Barrel) (212kb)
 SIL-018 Baghouse Blacklight Test (100kb)
 SIL-019 Infrared Sensor Conversion (192kb)
 SIL-020 Cold Mix Warning (96kb)
 SIL-021 Waste Oil as a Fuel (83kb)
 SIL-022 Watlow 93 (548kb)

 

Burner Manuals, Profile Sheets, Useful Tips & Memos
Phoenix® Phantom 2 Burner Manual & Profiles

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The burner profiles published here are to be used only on burners manufactured after the revision date. If you have a burner manufactured before the revision date and require a copy of your specific burner profile please contact the Astec Burner group for assistance.
Manual
Phoenix® Phantom Burner Manual (1.6mb)
 
Profile Sheets
    Model Fuel Date Revised
 PP2-75-G (33kb) Phoenix Phantom 2 Gas 07-19-11
 PP2-100-G (37kb) Phoenix Phantom 2 Gas 04-26-13
 PP2-125-G (45kb) Phoenix Phantom 2 Gas 11-05-12
Phoenix Talon® Burner Manual & Profiles

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The burner profiles published here are to be used only on burners manufactured after the revision date. If you have a burner manufactured before the revision date and require a copy of your specific burner profile please contact the Astec Burner group for assistance.
Manual
Phoenix® Talon Burner Manual (1.9mb)
Phoenix® Talon 2 Burner Manual (1.9mb)
   
Profile Sheets
    Model Fuel Date Revised
 PT2-75-G (49kb) Phoenix Talon 2 Gas 09-16-11
 PT2-75-O (41kb) Phoenix Talon 2 Oil 09-16-11
         
 PT2-100-G (115kb) Phoenix Talon 2 Gas 06-20-11
 PT2-100-O (41kb) Phoenix Talon 2 Oil 06-14-11
         
 PT2-125-G (53kb) Phoenix Talon 2 Gas 05-16-11
 PT2-125-O (37kb) Phoenix Talon 2 Oil 05-16-11
 PT-50-O (33kb) Phoenix Talon Oil 01-21-11
 PT-50-LP (20kb) Phoenix Talon LP 10-21-08
 PT-50-G (20kb) Phoenix Talon Gas 01-21-11
         
 PT-75-G (25kb) Phoenix Talon Gas 10-15-10
 PT-75-O (20kb) Phoenix Talon Oil 10-15-10
         
 PT-100-G (29kb) Phoenix Talon Gas 12-22-09
 PT-100-O (20kb) Phoenix Talon Oil 11-16-09
         
 PT-125-G (29kb) Phoenix Talon Gas 02-21-11
         
 PT-150-G (37kb) Phoenix Talon Gas 01-24-07
 PT-150-O (25kb) Phoenix Talon Oil 01-25-07
Whisper Jet® Burner Manual & Profiles

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The burner profiles published here are to be used only on burners manufactured after the revision date. If you have a burner manufactured before the revision date and require a copy of your specific burner profile please contact the Astec Burner group for assistance.
Manual
Whisper Jet Burner Manual (14.5mb)
   
Profile Sheets
    Model Fuel Date Revised
 WJ-50-G (16kb) Whisper Jet 50MMBTU / hr Natural Gas 09-28-09
 WJ-50-LP (20kb) Whisper Jet 50MMBTU / hr Propane 11-7-08
 WJ-50-O (16kb) Whisper Jet 50MMBTU / hr #2 Fuel Oil 09-28-09
         
 WJ-75-G (16kb) Whisper Jet 75MMBTU / hr Natural Gas 12-21-09
 WJ-75-O (16kb) Whisper Jet 75MMBTU / hr #2 Fuel Oil 12-21-09
         
 WJ-100-G (16kb) Whisper Jet 100MMBTU / hr Natural Gas 10-12-09
 WJ-100-LP (20kb) Whisper Jet 100MMBTU / hr Propane 04-14-08
 WJ-100-O (16kb) Whisper Jet 100MMBTU / hr #2 Fuel Oil 10-12-09
         
 WJ-125-G (21kb) Whisper Jet 125MMBTU / hr Natural Gas 11-30-12
 WJ-125-O (16kb) Whisper Jet 125MMBTU / hr #2 Fuel Oil 01-18-10
         
 WJ-150-G (20kb) Whisper Jet 150MMBTU / hr Natural Gas 02-09-07
Phoenix Fury® Burner Manual & Profiles

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The burner profiles published here are to be used only on burners manufactured after the revision date. If you have a burner manufactured before the revision date and require a copy of your specific burner profile please contact the Astec Burner group for assistance.
Manual
 
Phoenix® Fury Burner Manual (1.5mb)
 
Profile Sheets
    Model Fuel Date Revised
 PF-50-G (33kb) Phoenix Fury 50MMBTU / hr Natural Gas 07-03-12
 PF-50-O (29kb) Phoenix Fury 50MMBTU / hr #2 Fuel Oil 07-03-12
         
 PF-75-G (28kb) Phoenix Fury 75MMBTU / hr Natural Gas 02-07-12
 PF-75-O (25kb) Phoenix Fury 75MMBTU / hr #2 Fuel Oil 02-07-12
         
 PF-100-O (8kb) Phoenix Fury 100MMBTU / hr Natural Gas 12-12-11
 PF-100-O (8kb) Phoenix Fury 100MMBTU / hr #2 Fuel Oil 12-12-11
Useful Tips & Memos

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The burner profiles published here are to be used only on burners manufactured after the revision date. If you have a burner manufactured before the revision date and require a copy of your specific burner profile please contact the Astec Burner group for assistance.
Useful Tips & Memos
Waste Oils Brochure
Waste Oils Brochure [PDF]
Includes information for waste oils preparation and burner setup.

Click to download.

Oil Nozzle Wear
Oil Nozzle Wear [PDF]
Waste Oils Brochure Support Literature

Click to download.

Waste Oil Pointers
Waste Oil Pointers [PDF]
Waste Oils Brochure Support Literature

Click to download.